Payment Terms & Notes Policy
Effective as of May 2026
At Straun Studios, we believe in transparent, flexible payment terms that work for organizations of all sizes. Below is our standard policy. Any custom arrangements will be outlined in your final proposal and contract.
1. Project‑Based Services (one‑time videos, websites, events, etc.)
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Payment is split according to your organization’s annual revenue:
Organization Size | Annual Revenue | Payment Schedule
Small: Under $2M | 50% non‑refundable deposit to book; 50% upon final delivery
Mid-Size: 2M-20M | 40% deposit, 40% at project midpoint, 20% upon final delivery
Large: $20M+ | 30% deposit, 35% upon milestone approval, 35% upon final delivery
Note: The deposit secures your start date and is non‑refundable because we begin strategy and resource allocation immediately.
2. Monthly Retainers (Foundation, Corporate, Executive, Full Creative Suite)
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• Billing: Monthly, in advance.
• First payment: Due upon signing (covers month 1).
• Recurring invoices:
Sent on the 25th of each month, due on the 1st of the following month.
• Cancellation:
No lock‑in. Cancel anytime with 14 days’ written notice.
No refunds for partial months.
• Pause option:
You may pause for up to 3 months (minimum 1 month notice).
A small re‑activation fee ($250) applies after a pause.
3. Accepted Payment Methods:
- Visa, MasterCard, American Express, Discover, PayPal, bank transfer (ACH), and business checks.
A 3% convenience fee applies to all credit card payments. No fee for ACH or check.
4. Late Payments:
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• A 5% late fee will be added to any invoice unpaid 10 days after the due date.
• For retainers: Services will pause after 15 days of non‑payment until the account is current.
• For project‑based work: Final deliverables will not be released until the final payment is made in full.
5. Rush & Expedited Services:
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• Rush delivery (24‑48 hour turnaround for eligible projects): +25% of the base price, payable upfront.
• Same‑day delivery (if available): +50%, payable upfront.
• Weekend/holiday sessions: +$150 per session, added to the final invoice.
6. Refund & Revision Policy:
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• Deposits and retainers are non‑refundable.
• We guarantee a 200% minimum improvement in audience engagement or we revise until we achieve it — at no additional cost. This does not entitle you to a cash refund, only to additional revision rounds until the engagement target is met.
• Standard projects include 2 revision rounds. Additional rounds are billed at $150/hour.
7. Taxes & Fees:
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• Prices do not include applicable sales tax or VAT (if any). Where required by law, taxes will be added to the invoice.
• No hidden fees. Any optional add‑ons (raw footage, extended license, multi‑language, etc.) are clearly listed in your proposal.
8. Questions?
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If you need alternative payment terms (e.g., net‑30 for large organizations), we’re happy to discuss. Just ask before you sign.
Contact: [Your email] or reply directly to your proposal.
